Terms & Privacy Policy

Terms & Conditions


Order Web guarantees unlimited revisions without any additional charge. Clients may request as many revisions as they need, provided that the core design and concept do not change. The turnaround time for each revision will be 48 hours.

Refund Policy

Order Web commits to ensuring 100% customer satisfaction. With our unlimited free Revision Policy, clients can enhance their initial design brief at no extra cost through their account area. Refunds are issued under the following conditions:

  • Processing errors resulting in duplicate charges.
  • Failure to meet specific design requirements stated by the client.
  • Inability to complete the design order as per the stated delivery timeline.

Clients dissatisfied with the provided design services must submit a refund request within five days after receiving their initial designs. If no refund request is submitted within this timeframe, it is assumed the client is satisfied with the services. Refunds for special or combo packages are processed in the same manner as single packages.

Refund Request Timeline and Processing:

  • Full refund before delivery, minus a 10% service and processing fee.
  • 66% refund if requested within 48 hours of delivery, minus a 10% fee.
  • 33% refund for requests made between 48-120 hours after delivery, minus a 10% fee.
  • No refunds will be granted after 120 hours post-delivery; however, clients are encouraged to contact us if there are any concerns.

All refund requests must be communicated directly to the support department. Order Web reserves the right to approve or deny requests based on the terms of the user agreement.

Claiming a Refund:

  • Contact us via phone at +44 (0) 208 058 8807 or by email mail@orderweb.co.uk through our website for a prompt response.
  • We aim to address your concerns immediately in accordance with our revision policy, or else will issue a refund approval email from our refund department.

Upon refund approval, all design rights revert to Order Web, and the client agrees to cease using any version of the design.

Account Area

Clients are responsible for monitoring their Account Area regularly to address any queries or additional instructions needed by the designer. Failure to use the Account Area does not provide grounds for a refund, but support is available for users unfamiliar with this feature.

Quality Assurance Policy

Order Web designers adhere strictly to the specifications provided in the client’s order form to ensure high-quality, unique designs based on thorough research.

100% Satisfaction Guarantee

We offer free multiple revisions to ensure clients are fully satisfied with their designs, coordinating freely with your printing company if needed.

Delivery Policy

Design orders are delivered to the Account Area by the date specified on the order confirmation. Notification emails are sent to clients about the delivery. All revision and refund policies are contingent on the date and time the design order is delivered.

Record Maintenance

Order Web maintains records of all finalized designs and can resend final files to clients upon request.

Customer Support

Our 24-Hour Customer Support is ready to assist with any queries or issues, ensuring prompt and effective responses at any time.

Privacy Policy

Order Web (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use our website or engage with our services.

Information We Collect

We may collect the following types of personal information when you visit our website or communicate with us:

  • Contact information (such as name, email address, phone number) provided by you when you inquire about our services or request information.
  • Information related to your use of our website, including IP address, browser type, device type, and pages visited.
  • Any other information you choose to provide to us voluntarily.

How We Use Your Information

We may use the information we collect for the following purposes:

  • To respond to your inquiries and provide information about our services.
  • To communicate with you about projects, updates, or changes to our services.
  • To personalize your experience on our website and improve our services.
  • To comply with legal obligations or resolve disputes.

Sharing of Your Information

We may share your personal information with third parties in the following circumstances:

  • With service providers who assist us in operating our website or providing our services.
  • With our business partners or affiliates for the purpose of fulfilling your requests or providing services to you.
  • When required by law or in response to legal process or government requests.
  • In connection with a merger, acquisition, or sale of assets.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK or the European Economic Area (EEA). We will take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your personal information remains protected.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You may also have the right to object to or restrict certain processing activities. To exercise your rights, please contact us using the information provided below.


Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings and opt-out of certain tracking activities. For more information, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at mail@orderweb.co.uk.